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5 Star Customer Service
What's a toner? Why do I need one?
ghd Chop To Your Chin!
Award winners!!
Making the salon green!

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5 Star Customer Service

Winners of the
Phorest Client Experience Award 2018

For the 3rd year running we have received an 5 star award based on customer feedback! Thank you to everyone who takes time to fill in our email questionnaires when you visit the salon. Not only do they go towards this rating, its also lovely to read them in our team meeting every week!

Thanks,
th x

What's a toner? Why do I need one?


What is a toner? And why do I need one?

We come across this question a lot in the salon, as sometimes it can feel like your paying extra for something that you don't see.

A toner is the difference between brassy tiger stripes and beautifully blended highlights, find out more here….

 

What is a toner?

A toner is a type of colour that’s applied to neutralise brassy/yellow tones after lightening. We need to see the colour that we'll be neutralising first, so that's why you'll find us running off into the back room to mix your toner after rinsing off your foils! A toner can be applied on towel dried hair or dry hair.

 

Why do I need one?

Whenever a lightener or bleach is applied it starts to lift out natural or artificial colour, but at the same time brings out any underlying warmth. Everyone has some degree of natural warmth in their hair, but as a quick rule of thumb, people with amber flecks around their pupils have more warmth than a person with flat brown/blue eyes. Dark artificial dyes contain extra warmth, which is why going from box colour black to blonde is impossible in one sitting!


 
Is a toner bad for my hair?

A toner is another chemical treatment yes, but the toners we use are full of ceramides (which smooth the cuticle and makes your hair look silky and shiny). Our toners do not contain any ammonia, as we aren't lightening the hair, just depositing colour. Your hair will actually feel healthier after a toner compared to just a lightening service. If you decided to opt for our VIP Bond Ultim8 colour upgrade, the treatment will be added to your toner too, meaning you get double VIP treatment!




This was a Tulip Transformation just using treatments for condition, and a toner!

 



Is there one toner for everyone?

No! We have a dispensary of over 25 different toners, all of which are intermixable to specifically neutralise the underlying warmth and give you a personalised colour suited to your skin tone. Whether it be platinum, ashy, pearl, dusky pink, caramel or honey blonde, there's a toner for everyone.

 

How long does a toner last?

A toner can last from 2-6 weeks, dependant on the colour and the integrity of the hair. The more porous or damaged the hair, the quicker the toner will fade, although having a colour lock treatment will help. The lighter and cooler the toner, the quicker it will fade, so those platinum white blondes and steely greys turn out to be high maintenance and may need toning every couples of weeks. During your consultation we will discuss these issues with you, so no nasty surprises!





How do I prolong my toner?

The best way to prolong your toner is to not wash your hair so often! Once your hair has been lightened, it's in a fragile state, so by washing everyday not only is going to fade your colour quicker, it's also going to dry out your hair and remove all of your natural oils. Another great tip is to use a toning shampoo and conditioner. We stock a variety of different strength toning shampoos, conditioners and masks and we can prescribe the perfect one for you.










ghd Chop To Your Chin!

Wow!! Look at all this hair!



These are a small selection of haircuts we've done in the last 6 months, where our generous customers have donated their hair to The Little Princess Trust.

The Little Princess Trust (click here for more info) are a charity that turn your donated locks into wigs for young children that have lost their hair through cancer or other diseases. It can take 7-10 donations to make a single wig, so every little bit of hair helps!


This year ghd have got involved and have helped spread the word with the hashtag #choptoyourchin. We are so proud of all our clients that have braved to chop their hair to help children have hair!






36 new wigs that have been made possible by peoples donations.









Also its just been reported that Kate Middleton, the Duchess of Cambridge has anonymously donated some of her hair. From one Princess to another!

If you fancy a change, and also making a difference, give us a call and get booked in for a restyle!

#haircut #hairdresser #stourbridge #hairsalon #choptoyourchin

Award winners!!

We are pleased to announce that we have won 2 awards this month!




Back in January we were nominated for a British Hair & Beauty Award for the category "Excellence in Customer Service" We found out that we'd become a finalist for the Midlands in March and then last week we won GOLD  for customer service!



Then, the week after, we found out from our computer company that we'd won a Client Experience Award. This award is directly from YOU! It's based on the reviews you send in after you leave the salon. Thank you so much for taking the time to fill these in, they mean so much to us as a team, they are all read out in our weekly meeting.






It means a lot to us to hear how much you enjoy being in the salon. We try to make the salon a friendly, relaxed place to be, and excellent customer service is our goal!

Thanks!!!

th x





Making the salon green!

GOING GREEN

With the launch of the new Biolage RAW, we've been thinking of ways to make our salon in Stourbridge as green as possible.  Hairdressers end up having lots of waste products- foil, cardboard and paper, so to start with we've pledged to recycle as much as we can, including all our lunch containers and water bottles.

We'll be introducing more changes to the salon in the coming months. 

Have you got any tips on how to make our salon more environmentally friendly? Let us know!



th x

Biolage RAW is here!

Biolage RAW 
stands for 

REAL, AUTHENTIC, WHOLESOME





Up to 97% natural origin, 99% biodegradable and no nasty silicones, parabens or sulphates! Amazing hair at the same time as saving the planet.









We are so happy to be one of the selected salons in Stourbridge to be able to offer it to our customers and we are pledging to #liveRAW Watch this space for more details. 

Now, lets have a closer look at Biolage RAW! There are 3 different ranges for 3 different hair concerns- dry hair, stressed & damaged hair, and fine limp hair.















We are now stocking all the RAW products in our salon in Stourbridge. Ask one of our fabulous hairdressers to use it on you! They smell incredible, and with a 100% customer satifaction record you're sure to fall in love with them as much as we have!



Bond Ultim8


What Is Matrix Bond Ultim8?
Bond Ultim8 from Matrix is a complete bond protecting system, used during a colour or lightening service in salon. The product protects bonds in the hair to keep it looking and feeling healthier and more nourished for longer whilst preventing hair breakage and maintaining the hair colour, helping against colour fade.

How does it help me?
Your hair is made up of many bonds. These are broken everyday by brushing, drying, straightening and colouring your hair. Bond Ultim8 helps protect and repair these bonds, meaning stronger, healthier and shiny hair. You won't believe the difference!




Matrix Bond Ultim8 works in 3 simple steps:
  1. The Amplifier – This liquid additive treatment works by preserving weak bonds in the hair and preventing breakage during hair colouring or lightening.
  2. The Sealer – This conditioning sealant is applied after the colour has been rinsed and works by protecting and maintaining the bonds.
  3. The Weekly Sealing Treatment – This "at home" treatment is used once a week to ensure your hair stays nourished following the in-salon Bond Ultim8 service, until your next visit.

How much is it?
Having beautiful looking hair doesn't have to come with a massive price tag, at Tulip Hair we charge £7.50 to upgrade your colour to a VIP bond treatment. We also have the Step 3 Weekly Seal Treatment available for purchase in salon.


Client Experience Award 2016

We won!!

Thanks to all of our customers who took the time to rate us after their visits, we have won a Client Experience Award. This means that on average we have received 5 out of 5 stars for the whole year.  Out of all the hair and beauty salons in the UK we are in the top 3% for customer service.

We pride ourselves on our customer service, and we're so glad that we are living up to it!

Please continue to leave us reviews, as every one is helpful and helps us grow as a business.

Thanks again everyone!

Tulip Hair 
x



Test Driving The New Dyson Hairdryer!

Dyson Supersonic Hairdryer
(RRP £300)








I've been waiting for months and I've finally got to test the new Dyson hairdryer!
I'm one of those people who love gadgets (I am already a proud owner of 2 Dyson vacuums and a Dyson room fan) if anything can make my life easier I'm all for it! 

I tested the Dyson against our salon ghd Air dryer (RRP £99).

First Impressions

The Dyson hairdryer was really nicely packed (reminded me of Apple packaging!) and came with 2 nozzles, a diffuser and a heat mat. The guarantee is 2 years.
The ghd air comes gift boxed with 2 nozzles and a 1 year guarantee.



Using


The Dyson felt really light in my hand, almost too light, but I soon got used to it. It is so quiet, it almost tricks you into thinking it's not as powerful as the others, but it is! The nozzles are magnetic and stay cool, so no burnt finger when you take them off! The small barrel means as a hairdresser you can't loop the hair as you're drying, which would be a downside for some. But a good point is that it's impossible for hair to be sucked up into filter- no more burning hair smell!

The Result

The side that was blowdried with the Dyson definitely dried quicker, and I couldn't really tell the difference between the two sides, possibly the ghd air side was slightly smoother.

The Verdict

I love the ingenuity of the Dyson. Everything down to the plug has been thought about and meticulously designed. The quiet motor meant me and my client could have a conversation with having to shout or turn the dryer off.
The size and weight is a massive plus, for hairdressers as well as customers and it's perfect for taking away on holiday.

I would love to say that my ghd Airs have got to find a new home, and that the salon will be a "Dyson" salon, but for now the pricing is just too high. Yes it is lighter, quieter and quicker (only just!) but does that warrant an extra £200? I'm undecided..... What do you think?

How to wash your hair the Tulip Hair way!!

Does your hair go limp & flat? Do you have to wash your hair everyday?


Try the Tulip way to wash your hair for a couple of weeks and see the difference it makes!


1. Brush your hair before you jump in the shower (this stimulates the scalp and removes loose hairs).

2. Wet your hair and rub a 20p sized blob of shampoo between your fingers. Apply to your scalp (not your hair!) and massage using circular motions. Rinse.

3. Repeat step 2. (This is the most important step!) This second wash lifts and removes oils from the hair and scalp and leaves your hair feeling squeaky clean.

4. Next apply a 10p sized amount of conditioner through the ends (any hair below your ears) and comb through with a Tangle Teezer to detangle. Rinse well.

5. Squeeze the excess water from your hair and wrap or pat dry with a towel (microfibre is the best!) Any ruffling will cause the cuticle to raise and make your hair frizzy!

6. Have fabulous hair!



Let us know your success stories

th x

New online booking!

We are very pleased to inform you that we have had a new computer system set up in the salon. As well as the benefits for us, there are also many for you! Including:

  • Online Booking
  • Change your appointment online
  • Treatcard Points (loyalty card)
  • Record how long that shampoo has lasted!
  • Email reminders


All we ask is that you bear with us for the next couple of months while we input your details and get to grips with using the system!
All very exciting!!
th xxx

ghd Breakthrough Breast Cancer straighteners

Gorgeous new Pink Diamond ghds!
 
Ghd have been supporting breast cancer charities for the last 10 years, with an impressive pink styler brought out every August with £20 from each styler going direct to Breakthrough Breast Cancer.
 
This year is no different, as part of the Jewel Collection the Pink Diamond set includes a ghd paddle brush.
Check out the 2013 Pink ghds.....
 
As part of the 2013 Jewel Collection you can save £20 on these stylers by bringing in any old hair electrical!
 
 
 

Matrix Destination Fame

Good Luck to Steph who has entered Matrix Destination Fame!
 
This is Stephs entry to this years Destination Fame, the hottest hair colour competition of the year!
 
 
 
 
Steph says, "I got my inspiration for this style from catwalks and functions like Pro Hair Live 2013 and Matrix Live.  Reds and coppers have been on trend for autumn/winter carrying through into spring/summer. This a classic cut with a modern twist, with careful colour placement for a softening effect.
 
 
We love it!
 
To vote for Steph please click here.
 
Thanks,
th xx
 
 
 
 
 
 
 
 
 
 
 

It's all about the Modern Man!

It's all about the Modern Man....
 
Men are becoming more and more interested in fashion, styling and grooming and WE LOVE IT!
 
So much so that we have redesigned a whole new price list especially for men! As well as haircuts and barbering we can offer discreet colour to blend away the first signs of aging, highlights or even a perm.
 
 
 
Last week Amy and Steph made their way down to London to spend the day shadowing Mens Hairdresser of the Year, Jamie Stevens while he showcased his latest mens trends.
 
As well as picking up a diploma in modern mens hairdressing they managed to pick his brains about all things hair and some behind the scenes X Factor gossip (Jamie is the resident hairdresser!)
 
 
The trends for this year are centred on sharp tailored back and sides leaving more length through the front. This makes it easy to mess up for a casual look or sweep to the side for a more classic, sophisticated feel.
 
 
So if you're a modern man (or an aspiring one!), come and see us!
th xx
 
 
 
 
 
 
 

Pro Hair Live 2013

Professional Hairdresser Live 2013
 
 
We've spent all day today at Pro Hair Live in Manchester, and we've loved it!  The biggest names in hairdressing gathered for the weekend to debut new trends for this coming year.  Here are a few of our snap shots of the day, but to see all our pictures click here!
th x
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

ghd Eclipse Launch Party

ghd Eclipse Launch Party
 
Tulip Hair was thrilled to be personally invited to the ghd Eclipse launch in Birmingham this week.  We had a great night watching fab stylists taking to the stage to show off exactly what the new styler could do.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
As shown in some of the pictures above the new Eclipse stylers can tackle even the toughest afro hair.  This is due to the revolutionary new technology:
We were lucky enough to get an Eclipse styler in our goodie bag after the event so pop into Tulip Hair to get yours hands on a pair and see the difference.  We promise you'll love them, we are hooked already!
 
th x
 
 

New ghd Eclipse

New ghd Eclipse
 
The new innovation in hair straightening has arrived!
 
ghd Eclipse!
 
It's been 12 years since the launch of the very first Good Hair Day ('ghd' for short) straightening irons.  The company didn't advertise their product for the first two years after they were released, instead used the performance in salons to create a buzz and word of mouth quickly spread that these were the best straighteners out!
 
Although the slightly pricey £120 price tag (this was 12 years ago!) shocked a lot of people, once you tried your friends/sisters/hairdressers ghds you were hooked!
I, having started in the hairdressing industry 10 years ago, began to witness the most extraordinary scenes in December.  Men coming into salons that they would not even step into normally, gasping:
"Do you sell those straighteners? HDDs? HGDs? Those ones that are £120? My wife is desperate for them, thats all she wants for Christmas!"
We were constantly sold out, as soon as we had a delivery, they were gone.
 
Fast forward back to the present and every woman on the planet has heard of ghd. 99% of customers that walk through my salon door own a pair, some even two (different colours of course!) I have mothers coming into the salon that tell me their daughters are moving away to university and they are gutted...... Because they are taking their ghds!
 
So why am I telling you all of this?
 
Because ghd have done something even more extraordinary, they have completely redesigned their styler and its the most futuristic yet!
 
Here's a little tease....
 
ghd Eclipse
 
 
...... but check back for more info soon!
 
th x

Happy New Year

Happy New Year to all our customers!
 
We hope you've all enjoyed the Christmas and New Year break!
 
The salon will be closed for the first week in January for the floor to be renovated. We will be reopening on Tuesday 8th January 2013 at 10am.  Appointments are still able to book on 01384370648.
 
We'll see you in the New Year for a new you!
 
th x

Its Coming.....

Bah Humbug! Bah Humbug!!
 
The scarves and gloves are out and the heating at Tulip Hair is constantly on - it's freezing!
 
Not long now until the big "C" word, check back soon for lots of present ideas!
 
th x
 

Summers here!!

Summer is finally here!
 
 
The sun has got his hat on, and that means only one thing... new Label.m haircare offers!
 
Giles Deacon has teamed up with Label.m for a third time and we think this latest offering is his best! This years exclusive collaboration is a swan print, taken directly from Giles' catwalk show at London Fashion Week......
 
 
 
Giles Deacon Label.m swan bags are inspired by his new catwalk collectionGiles Deacon Label.m swan bags are inspired by his new catwalk collection
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
To get your hands on either the gorgeous make up bag or tote bag all you have to do is buy 2 Label.m products from the salon in Stourbridge. With so many amazing products to choose from, it won't be hard!
 
 
Airliner Mini's are back!
 
 
 
Label.m Mini products
 
 
We know you've missed them! Pick 4 mini's for £12 and get a free plastic travel case. Perfect for hand luggage and just the right amount.
 
 
 
 
 
 
 
 
 
 
See you soon,
 
th xx